Refund policy

Return & Refund Policy – GharBazaar

Last Updated: October 24, 2026

At GharBazaar, we aim to provide quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete item, we are here to help.

Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return or exchange if:

  • You receive a damaged or defective product.

  • You receive an incorrect product.

  • Your order is incomplete or an item is missing.

  • The product has a verified issue that makes it different from its description.

Please contact us within 48 hours of receiving your order to report an issue. We may request photos or a video showing the product and its packaging to help verify the claim.

2. Conditions for Returns

To be eligible for a return, where applicable:

  • The product should be unused and in its original condition.

  • Original packaging, accessories, and included items should be retained.

  • Proof of purchase or order details should be provided.

  • The issue should be reported within the specified reporting period.

For hygiene, safety, or product-quality reasons, certain items may not be eligible for return unless they are damaged, defective, incorrect, or otherwise covered by applicable law.

These conditions do not limit any rights you may have under applicable consumer protection laws.

3. Non-Returnable Items

Unless an item is damaged, defective, incorrect, or applicable law requires otherwise, we may not accept returns for:

  • Used products that cannot be resold for hygiene or safety reasons.

  • Products damaged due to misuse, improper handling, or failure to follow instructions.

  • Items returned without prior approval.

  • Products missing essential parts, accessories, or original packaging where these are necessary to verify the return.

4. How to Request a Return

To request a return or report a problem:

  1. Contact our customer support team using the contact details below.

  2. Provide your order number and registered phone number.

  3. Explain the issue and share clear photos or a video if requested.

  4. Wait for our team to review your request and provide return instructions.

Please do not send a product back before receiving return instructions from our team.

5. Refund Policy

If your return or refund request is approved, we will inform you about the available resolution.

Depending on the circumstances, the resolution may include:

  • A replacement product.

  • An exchange, where available.

  • A refund for the eligible amount.

Approved refunds will generally be processed using the original payment method where possible. For Cash on Delivery orders, we may request bank or mobile wallet details to issue the refund.

Processing times may vary depending on the payment provider or financial institution. We will communicate the applicable process when your refund is approved.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

Include your order number and clear evidence of the issue. After reviewing your request, we will advise you about a replacement, exchange, refund, or another appropriate solution.

Please retain the product and packaging until your request has been reviewed.

7. Return Shipping Charges

If a return is approved because we sent an incorrect item or the product arrived damaged or defective, GharBazaar will communicate the appropriate return shipping arrangement.

For other approved returns, the customer may be responsible for return shipping charges, where permitted by applicable law and confirmed before the return is arranged.

Original delivery charges may not be refundable unless required by applicable law or agreed as part of the approved resolution.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests may be accepted before the order is dispatched. Once an order has been dispatched or delivered to the courier, cancellation may no longer be possible, and the return process may apply.

For Cash on Delivery orders, please contact our team promptly if you need to cancel.

9. Exchanges

Exchanges are subject to product availability and approval. If the requested replacement is unavailable, our team will discuss an alternative resolution with you.

10. Refund Delays

If an approved refund has not arrived within the timeframe communicated by our team, please contact us. We will help you check the status of the refund.

11. Consumer Rights

Nothing in this policy is intended to exclude or limit any rights available to customers under applicable consumer protection laws in Pakistan.

Where applicable law provides a greater right or protection, the applicable legal requirements will take precedence over this policy.

12. Contact Us

For return, exchange, or refund requests, please contact GharBazaar:

  • Website: https://www.gharbazaar.store

  • Email: bazaarghar3@gmail.com

  • Phone / WhatsApp: [Insert your business contact number]

  • Business Address: Falak Tower II Chandigarh Road  Office # 107 6th Floor Karachi

Please include your order number whenever contacting us about an order.

Thank you for shopping with GharBazaar. We appreciate your trust and the opportunity to resolve any issues.